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1st Level Support Manager

WHOW GamesPosted 12 hours agoFull TimeCompany Size:51-100

Job Description

  • To strengthen our support team, we are looking for an experienced 1st Level Support Manager (m/f).
  • Do you have fun taking care of the concerns and problems of our players and to accompany them on their way to a solution?
  • Then we are looking for you for our Hamburg Game Factory!
  • Full time and preferably ASAP

You Are...

  • You are very good with people and even difficult personalities are not a problem for you
  • You have excellent knowledge of German & English (verbal & written); other languages (French/Russian/Spanish/Polish) are desirable
  • You have several years of experience in customer support and know exactly how to respond in each situation
  • You are helpful, friendly and accommodating
  • Constantly fielding new questions is no problem for you and you always find a solution
  • You have very good rhetorical skills
  • A team-oriented, autonomous and structured way of working completes your profile
  • You are flexible in terms of working hours and have no problem working independently from home

Your Tasks

  • You are in direct contact with our players
  • You help our players to solve their problems or come up with solutions for them and / or the product team
  • You keep a good overview of the incoming topics, in order to counteract the most frequent requests fast and effectively

How to Apply

We are looking forward receiving your application! jobs@whow.net

Apply now

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