Job Description
- Gliding Deer, a rapidly growing gaming startup, is looking for a talented IT support to join us in our Tel Aviv-based office!
You Are...
- At least 2 years experience as a Help Desk / IT Support
- High customer orientation skills
- Familiarity with Hardware components (Desktops, Laptops, Servers)
- Experience with handling IT tasks on MacOS and Windows OS
- IT backend environment understanding (GPO, Single Sign-On, Active Directory, O365, G-Suite)
- Well experienced in supporting end-user desktop applications such as internet browsers, printing, Antivirus etc
- Knowledge of networking components and infrastructure (Lan / Wan, TCP/IP, DHCP, DNS)
- Communication skills for interfacing with employees in a multitasking environment
- Solid knowledge of information security principles and practices
- Fluent Hebrew & English
Your Tasks
- Respond to requests for technical assistance (in person, via phone, email and Ticket Support center)
- Diagnose and resolve technical hardware and software issues
- Install and troubleshoot end-user equipment, software, hardware, multimedia and telecommunications systems
- Support IT purchasing upon demand
- Provide guidance, assistance, coordination and follow-up on client questions and problems
- Follow standard IT procedures, logging all IT interactions and administering helpdesk software
- Redirect problems to the appropriate resource
- Identify situations requiring urgent attention
- Setup of production and development IT systems
How to Apply
Necessities
- Personal Information
- Resume/CV